Return Policy

Return, Exchange & Cancellation Policy

Last Updated: August 2026

At Suvyara, we want you to love every piece you order. If for any reason you wish to return or exchange an eligible product, we offer a 7-day return and exchange window from the date of delivery.

Please read the policy below carefully before requesting a return or exchange.

7-Day Return Policy

Eligible products may be returned within 7 days of delivery.

Approved returns will be issued in the form of Suvyara Store Credit.

Please note that we do not provide refunds to the original payment method or bank account for regular returns.

A ₹80 return and reverse logistics fee will be deducted or charged for processing the return.

₹80 is charged once per entire order, not per product.

For damaged, defective, incorrect or missing products, you must contact us within 24 hours of delivery.

Conditions for Return

To qualify for a return:

  • The return request must be raised within 7 days of receiving the order.

  • The product must be completely unused and in brand-new condition.

  • All original tags must remain attached.

  • The product must be returned with its original packaging.

  • The original invoice, if provided, should be retained.

  • The product must not have scratches, stains, marks or signs of usage.

  • Stones, beads, embellishments, chains, clasps and other components must be intact.

  • All accessories supplied with the product must also be returned.

  • Any complimentary/free gift included with the order must be returned along with the product.

Products received by us will undergo a quality inspection before the return is approved.

Returns Will Not Be Accepted If

A return may be rejected in the following situations:

  • The return request is raised after the 7-day return period.

  • The product has been worn or used.

  • The product has been damaged after delivery because of misuse or improper handling.

  • Tags, packaging, accessories or other components are missing.

  • The product shows scratches, stains, perfume marks, water damage or other signs of use.

  • Any complimentary/free gift supplied with the order is not returned.

  • Individual items from promotional bundles or combo offers are being returned separately where the offer requires the complete bundle.

  • The product was purchased as a final-sale/non-returnable item.

  • The product was purchased using Store Credit where it was specifically marked as non-returnable.

  • The product is customised or personalised.

  • Products are sent to us without first raising an authorised return request.

Suvyara reserves the right to reject a return if the returned product does not meet the eligibility conditions mentioned above.

How to Request a Return

To request a return, contact our customer support team within 7 days of delivery.

WhatsApp: [Your Suvyara WhatsApp Number]

Please send us:

  • Your order number

  • Customer name

  • Product name

  • Reason for return

  • Photographs of the product, if requested

Our customer support team will review your request and provide further instructions.

Once your return request is approved, we will arrange reverse pickup where our logistics service is available.

Please ensure that the product is packed securely in its original packaging before handing it over to the courier partner.

Store Credit

Once the returned product reaches us and passes our quality inspection, the eligible return value will be issued as Suvyara Store Credit after applicable return charges are deducted.

Store Credit can be used toward future purchases on our website.

How to Use Suvyara Store Credit

  1. Visit the Suvyara website.

  2. Add your favourite jewellery to your cart.

  3. Proceed to checkout.

  4. Apply the Store Credit/gift card code provided to you.

  5. The applicable credit amount will be deducted from your order total.

Suvyara Store Credit does not expire unless otherwise specifically mentioned when issued.

For assistance with your Store Credit, contact:

WhatsApp: [Your WhatsApp Number]
Support Hours: [10:00 AM – 6:00 PM, Monday to Saturday]

Damaged, Defective, Wrong or Missing Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • An incomplete order

  • A missing product

you must contact us within 24 hours of delivery.

Please provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Photographs of the shipping label

  • An unboxing video, wherever available

After verification by our team, an eligible damaged, defective or incorrect product will be replaced at no additional cost.

Please note that for damaged or defective products, we normally offer replacement rather than a bank refund.

If an identical replacement is unavailable, Suvyara may offer an alternative resolution such as Store Credit, subject to the circumstances of the order and applicable law.

Exchange Policy

Eligible products may be exchanged within 7 days of delivery.

To qualify for an exchange:

  • The product must be unused.

  • It must be in original condition.

  • All tags must remain attached.

  • Original packaging must be intact.

  • The product must not have scratches, stains, damage or signs of use.

A ₹80 exchange and reverse logistics fee will be applicable.

To request an exchange, contact:

WhatsApp: [Your Suvyara WhatsApp Number]

Exchange requests are subject to product availability.

If the replacement product costs more than the original product, the customer will be required to pay the difference.

If the replacement product costs less, the applicable difference may be provided as Suvyara Store Credit.

International Returns

At present, Suvyara does not provide free return shipping for international orders.

International customers will generally be responsible for the shipping cost associated with returning eligible products unless the product was incorrectly supplied or otherwise required by applicable law.

Please contact our customer support team before sending any international return.

Order Cancellation

Before Dispatch

You may request cancellation before your order has been shipped.

Cancellation requests are subject to the order's processing status.

After Dispatch

Once an order has been shipped, it cannot normally be cancelled.

This applies to both:

  • Cash on Delivery orders

  • Prepaid orders

For eligible prepaid cancellations, the order value may be issued as Suvyara Store Credit, depending on the order status.

Please note that we generally do not provide bank refunds for voluntary cancellations, subject to applicable law.

Customised & Personalised Jewellery

Customised and personalised jewellery is made specifically according to the customer's requirements.

This includes jewellery featuring:

  • Names

  • Initials

  • Custom text

  • Personalised designs

  • Custom sizes

  • Made-to-order modifications

Once an order for customised or personalised jewellery has been confirmed and production has started, it cannot be cancelled, returned or exchanged.

However, if you receive a damaged, defective or incorrect customised product, please contact us within 24 hours of delivery.

Send:

  • Your order number

  • Clear photographs of the issue

  • An unboxing video, wherever possible

Email: [Your Customer Support Email]
WhatsApp: [Your WhatsApp Number]

Our team will review the claim.

If the product is verified as damaged, defective or incorrectly made compared with the confirmed order, we will arrange an appropriate replacement.

Jewellery Care & Return Eligibility

Jewellery can react to moisture, perfume, cosmetics and chemicals.

Damage or discolouration caused after delivery due to the following may not qualify as a manufacturing defect:

  • Water exposure

  • Perfume

  • Sweat

  • Cosmetics

  • Chemical cleaners

  • Improper storage

  • Excessive pulling or bending

  • Normal wear and tear

We recommend storing your Suvyara jewellery separately in a dry place and avoiding direct contact with water, perfume and chemicals.

Contact Us

For any questions regarding returns, exchanges, damaged products or cancellations, please contact:

Suvyara

Email: support@suvyara.com
Phone/WhatsApp: 9999045521
Address: Y20, West Patel Nagar, Delhi, 110008
Website: [www.suvyara.com]

Our team will be happy to assist you.