Terms & Condition

Terms & Conditions

Last Updated: August 2026

Welcome to Suvyara. These Terms & Conditions govern your use of our website, products and services. By accessing our website, placing an order or using any of our services, you agree to be bound by these Terms & Conditions.

Please read them carefully before making a purchase.

1. About Suvyara

Suvyara is a jewellery brand offering traditional, contemporary and fashion jewellery for women.

This website is operated by:

Legal Entity: [Enter Legal Company Name]
Brand Name: Suvyara
Registered Address: [Enter Registered Address]
Email: [Enter Customer Support Email]
Phone/WhatsApp: [Enter Contact Number]

Throughout the website, the terms “we,” “us,” “our,” and “Suvyara” refer to the business operating this website.

2. Acceptance of Terms

By accessing this website or purchasing from Suvyara, you confirm that:

  • You have read and understood these Terms & Conditions.

  • You agree to comply with these Terms & Conditions.

  • You are legally capable of entering into a binding agreement.

  • The information provided by you while placing an order is accurate and complete.

If you do not agree with these terms, please do not use our website or services.

3. Product Information

We make every reasonable effort to display our products as accurately as possible.

However, jewellery may have slight variations in:

  • Colour

  • Polish

  • Texture

  • Stone placement

  • Size

  • Finish

  • Appearance

These variations may occur because of lighting, photography, screen settings, manufacturing processes or the handcrafted nature of certain products.

Minor variations shall not normally be considered manufacturing defects.

Product images are provided for representation purposes and the actual product may appear slightly different.

4. Jewellery Care

Fashion and artificial jewellery requires proper care.

Customers are advised to:

  • Keep jewellery away from water, perfumes and chemicals.

  • Avoid wearing jewellery while bathing, swimming or exercising.

  • Store jewellery separately in a dry place.

  • Avoid direct contact with cosmetics and sprays.

  • Wipe jewellery gently after use.

Normal wear and tear, fading, scratches, oxidation or damage caused by improper handling may not be considered a manufacturing defect.

5. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes depending on how they are displayed during checkout.

Suvyara reserves the right to:

  • Change product prices at any time.

  • Introduce or discontinue offers.

  • Modify discounts.

  • Correct pricing errors.

If a product has been listed at an incorrect price due to a technical or human error, we reserve the right to cancel the order and issue a refund for any amount already paid.

6. Orders

Placing an order on our website does not automatically guarantee acceptance of the order.

An order is considered confirmed only after it has been successfully processed and accepted by us.

We reserve the right to refuse or cancel an order for reasons including:

  • Product unavailability

  • Pricing errors

  • Payment failure

  • Suspected fraudulent activity

  • Incorrect customer information

  • Delivery limitations

  • Duplicate or unusually high-risk orders

  • Technical errors

If we cancel a prepaid order, the eligible amount paid by the customer will be refunded according to our Refund Policy.

7. Payment

We may offer payment methods including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery

  • Other payment options displayed at checkout

Payment services may be processed through third-party payment gateways.

Suvyara does not directly store complete debit card, credit card or banking credentials where payments are processed by third-party payment providers.

8. Cash on Delivery

Cash on Delivery may be available for selected locations and orders.

We reserve the right to:

  • Disable COD for certain pincodes.

  • Restrict COD for high-value orders.

  • Request order confirmation before dispatch.

  • Require partial advance payment for certain orders.

  • Cancel orders where the customer cannot be contacted for verification.

Repeated refusal of COD orders may result in future COD restrictions.

9. Shipping & Delivery

Orders will be shipped according to our applicable Shipping Policy.

Delivery timelines mentioned on our website are estimates and may vary because of:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Operational issues

  • Incorrect addresses

  • Customer unavailability

  • Remote delivery locations

  • Other circumstances beyond our reasonable control

Suvyara shall not be responsible for delays caused solely by third-party courier partners or circumstances outside our control.

Customers are responsible for providing a complete and accurate delivery address.

10. Order Cancellation

Customers may request cancellation before the order has been processed or dispatched.

Once an order has been shipped, cancellation may not always be possible.

Certain customised, personalised, made-to-order or specially prepared products may not be eligible for cancellation after production has started.

Cancellation eligibility will be governed by our applicable Cancellation Policy.

11. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Customers should inspect their order immediately after receiving it.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • A missing item

you should contact our customer support within the time period mentioned in our Return & Refund Policy.

We may request supporting photographs, videos, packaging images or an unboxing video while reviewing a claim.

Products must meet our return eligibility requirements before a return or refund is approved.

12. Personalised & Customised Products

Where Suvyara offers personalised, customised, engraved, name, initial or made-to-order jewellery, such products may not be eligible for return, exchange or cancellation after production begins.

Exceptions may be considered where:

  • The wrong product was supplied.

  • The product arrived damaged.

  • There is a verified manufacturing defect.

Eligibility shall be determined according to our Return & Refund Policy.

13. Offers, Coupons & Discounts

Promotional offers, coupon codes and discounts:

  • May have specific validity periods.

  • May apply only to selected products.

  • May require a minimum purchase amount.

  • May not be combined with another offer.

  • May be withdrawn or modified at any time.

Suvyara reserves the right to cancel an order where a coupon, discount or promotional offer has been misused.

14. Intellectual Property

All content available on the Suvyara website, including:

  • Brand name

  • Logo

  • Product photographs

  • Product designs

  • Videos

  • Graphics

  • Text

  • Website design

  • Advertising creatives

  • Packaging designs

is owned by or licensed to Suvyara unless otherwise stated.

No content may be copied, reproduced, distributed, modified, republished or used commercially without prior written permission.

15. Prohibited Use

You must not use our website:

  • For illegal or fraudulent activities.

  • To violate any applicable law.

  • To attempt unauthorised access to our systems.

  • To transmit malware, viruses or harmful code.

  • To copy or misuse our content.

  • To submit false orders.

  • To misuse discount codes or promotions.

  • To interfere with the functioning of our website.

We reserve the right to restrict access or cancel orders in cases of misuse.

16. Customer Account

If you create an account with Suvyara, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activities carried out through your account unless you promptly inform us of unauthorised access.

Customers must provide accurate information when registering or placing an order.

17. Third-Party Services

Our website may use third-party services including:

  • Shopify

  • Payment gateways

  • Courier companies

  • Analytics providers

  • Advertising platforms

  • Communication services

We are not responsible for the independent policies, availability or actions of third-party service providers.

Your use of certain third-party services may also be subject to their respective terms and policies.

18. Website Availability

We aim to keep our website operational and accurate.

However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical issues

  • Server problems

  • Software updates

  • Security issues

  • Circumstances outside our control

19. Limitation of Liability

To the extent permitted under applicable law, Suvyara shall not be liable for indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude any rights or liabilities that cannot legally be excluded under applicable Indian law.

20. Force Majeure

Suvyara shall not be responsible for failure or delay in performing its obligations where such failure results from circumstances beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Epidemics or pandemics

  • Government restrictions

  • Transport disruptions

  • Courier disruptions

  • Internet or telecommunications failures

  • Strikes

  • Civil disturbances

  • Other force majeure events

21. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that certain personal information may be collected and processed for purposes including:

  • Order fulfilment

  • Payment processing

  • Customer support

  • Delivery

  • Fraud prevention

  • Marketing, where permitted

  • Website improvement

Please review our Privacy Policy for complete details.

22. Changes to These Terms

Suvyara may modify these Terms & Conditions from time to time.

Updated terms will be published on this page along with the revised date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

23. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts at [City, State], subject to applicable consumer protection laws and other mandatory legal rights.

24. Contact Us

For questions regarding these Terms & Conditions, orders or our services, please contact:

Suvyara

Email: [Customer Support Email]
Phone/WhatsApp: [Contact Number]
Address: [Business Address]

Website: [www.suvyara.com]

By placing an order with Suvyara, you acknowledge that you have read, understood and agreed to these Terms & Conditions.